fbpx 96 Percent Client Retention Rate | RxBenefits

With a 97% client retention rate over the last five years, we must be doing something right.


“With RxBenefits, we get two things: First, we get an advocate for employees, not an advocate for the PBM. And second, we get an education in pharmacy benefits. RxBenefits will make you look good to a client.”

“Their ongoing maintenance of my clients’ accounts is a hidden gold mine. RxBenefits tracks everything on a monthly basis and they aren’t satisfied unless there are cost savings. They are constantly making adjustments and providing recommendations.”

“We basically use RxBenefits as our back room experts, and they’re saving my clients money. Overall, their team is very responsible and can explain a complex problem to lay people. Being able to get them on the phone anytime is a huge plus for me, too.”

“We appreciate the way they handle employee communication — great at updating info, issuing cards, sending letters to members who skip important medication. Our staff doesn’t have to get involved in time-consuming issues.”

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A comprehensive, focused approach results in pharmacy management success.

Even areas of pharmacy spend with low utilization can drive a disproportional amount of cost. For example, while approximately 1% of members utilize specialty medications, these expensive drugs comprise 30% of healthcare costs. By partnering with a knowledgeable and agile pharmacy partner, such as RxBenefits, employers can leverage pharmacy benefits to achieve healthy cost and care outcomes.